Question 1

What is Intelligent Delivery?

Accepted Answer

Intelligent Delivery is Matter's model for building purpose-built software, where AI agents do the repeatable engineering and design work and senior specialists own every decision and review every output. It is grounded in proven software development processes, not a black box, and it produces working software faster, at lower cost, and at higher quality than traditional development. Matter uses it to build operating systems, tools and storefronts that optimise how a business runs.

Question 2

How is Intelligent Delivery different from a normal agency or development shop?

Accepted Answer

Under a billable-hours model the agency is paid for time spent, while the client wants outcomes delivered at predictable cost. Those two interests can pull in different directions. Matter's Intelligent Delivery is structured around agreed outputs at an agreed cost, which puts the agency's skin in the game alongside the client. AI agents handle the repeatable engineering and design work under senior specialist direction, so delivery is faster, cost is certain, and accountability sits with experienced people across engineering, data and design.

Question 3

Does AI write all the code, or is a human involved?

Accepted Answer

With Matter's Intelligent Delivery, AI agents generate the repeatable engineering and design work, but a senior specialist directs the architecture and reviews every output before it ships. Nothing is released that has not been reviewed by a person. This keeps the speed and cost benefits of AI while a human remains accountable for correctness, security and quality.

Question 4

How do you keep quality high when AI does the work?

Accepted Answer

Matter keeps quality high by separating the repeatable work, which AI agents handle, from the judgement, which senior engineers, data specialists and designers own. Every output is reviewed by a person before it ships, tests are written alongside the code, and quality is judged on real working output rather than passing checks alone. Across Matter's work so far this approach has reduced quality-assurance effort by around 50% while improving the end result.

Question 5

What results has Intelligent Delivery delivered?

Accepted Answer

Across comparable builds so far, Matter's Intelligent Delivery has delivered around 26% fewer delivery hours, up to 75% less time per ticket, and around 50% less quality-assurance effort, each measured against Matter's own traditional delivery. The saving shows up in the client's price rather than Matter's margin. These are results to date on real projects, not guarantees, and Matter is transparent about how each figure is measured.

Question 6

What kind of software does Matter build?

Accepted Answer

Matter builds purpose-built software that optimises how a business operates, including custom CRMs, product data and enrichment tools, ecommerce storefronts, and automation for manual operational workflows. Each system is built around how a business actually works and integrates with its existing tools, and in some cases replaces tools the business is over-paying for. You own what Matter builds.

Question 7

Can you build a purpose-built CRM or operating system for our business?

Accepted Answer

Yes. Matter builds purpose-built CRMs and operating systems designed around how a specific business works, API-first and owned by the client, rather than forcing the business to fit a packaged product. These systems integrate with your existing stack and can replace third-party tools where that saves money. Matter delivers them through Intelligent Delivery, so they are built faster and at lower cost than a traditional custom build.

Question 8

Do you only work with retail and ecommerce businesses?

Accepted Answer

Retail and ecommerce is where Matter has two decades of delivery experience and knows the commercial levers cold, but Intelligent Delivery applies to any operations-heavy business. If a company carries manual process, fragmented data, or expensive third-party tools that a purpose-built system could replace, Matter can help. The common thread is building AI-powered software that optimises business operations.

Question 9

Will the software integrate with our existing systems?

Accepted Answer

Yes. Matter builds software that integrates with your existing stack, including ERPs, ecommerce platforms, marketing tools and payment systems, so the new system fits the business rather than the other way around. Where a tool costs more than it is worth, Matter can replace it as part of the build to reduce ongoing spend. Integration boundaries are agreed clearly at the start, so everyone knows what Matter owns and what stays in place.

Question 10

Do we own the software you build?

Accepted Answer

Yes. With Matter's Intelligent Delivery, the client owns the software, the data and the system Matter builds for them. The principle is to own the engine, not rent a black box, so you keep full control of the architecture, the infrastructure and the ability to extend it. This is the opposite of paying an ongoing fee for a third-party process you cannot see or change.

Question 11

How does pricing work?

Accepted Answer

Matter offers two engagement models. Fixed-price projects suit well-defined work with a clear endpoint, and ongoing credit-based partnerships suit evolving builds where the client sets the priorities and pace. Credits are units of delivered outcome rather than billed hours, so you buy progress, not time, and committing to a higher monthly pace earns a lower rate per credit. Pricing is in Australian dollars, exclusive of GST, and is confirmed against your specific scope in a short discovery.

Question 12

Is there a minimum commitment or retainer?

Accepted Answer

No retainer is required to work with Matter. Fixed-price projects are a one-off scope with no ongoing commitment, and the ongoing credit-based model lets the client control the monthly pace and spend, scaling up or easing off as priorities change. A higher monthly commitment earns a lower rate per credit, but the choice of pace always stays with the client.

Question 13

How do you estimate or quote a project?

Accepted Answer

Matter begins with a short, structured discovery that validates the problem, the systems involved and the integration realities, and produces a costed, sprint-ready plan. For evolving work, that plan becomes the basis for credit estimates on each deliverable, so you see the cost of a piece of work before it starts. This avoids padding a single quote against unknowns, and means you are never committing blind.

Question 14

How long does a project take?

Accepted Answer

Timelines depend on scope, but Matter's Intelligent Delivery is materially faster than traditional development because AI agents handle the repeatable build under senior review. A focused ecommerce replatform can run in weeks rather than months, and larger operating systems are delivered module by module so value lands early. Every engagement opens with discovery, and firm dates are set against your specific scope before any build commitment.

Question 15

Who actually does the work?

Accepted Answer

Matter is a Sydney-based, founder-owned agency of senior specialists, and the team that wins the work is the team that does the work. Engineers, data specialists and designers direct the AI agents and review every output, so there is no hand-off to a junior team. Matter has been building with AI agents since 2024, so this is a team that delivers with AI rather than one learning it on your project.

Question 16

Is our data safe when you use AI?

Accepted Answer

Yes. Matter treats data governance as part of the build, agreeing at the start what data is used, where it is stored, and who can access it. Senior specialists review every agent output, and the systems Matter builds keep your data under your ownership and control rather than locked inside a third-party service. Security and access are designed in, not added afterwards.

Question 17

What platforms and partners do you work with?

Accepted Answer

Matter delivers Intelligent Delivery with Claude and Vercel as its core delivery partners, and works across a mature stack of technology partners including Shopify, BigCommerce, Klaviyo, Stripe, dotCMS and Contentful. This means new systems are built on platforms you can trust and integrate cleanly with tools you already use. Matter chooses the right platform for the outcome rather than forcing every project onto the same one.

Question 18

How do we get started?

Accepted Answer

The quickest way to start with Matter is to describe the operational problem you want solved, and Matter's scoping agent will ask a few focused questions and shape a brief with you. From there Matter runs a short discovery, returns a costed plan, and begins delivery. You can start with a single sentence about what you would build, and Matter comes back with a clear way forward, fast.

Question 19

What do you need from us to begin?

Accepted Answer

To begin, Matter needs a clear view of the problem you want solved, access to the relevant systems and data, and a decision-maker who can direct priorities and approve outputs. Discovery workshops confirm the scope, the integrations and the success measures, and from there Matter produces a costed plan. The more context you share early, the faster and sharper Matter's first response.

Question 20

What is the client login for?

Accepted Answer

The client login at clients.matter.design is a secure portal where Matter clients access their contracts, sign-offs and delivery progress in one place. Access is by magic link, so there is no password to manage. It gives clients clear visibility of where their work stands, in keeping with Matter's principle of clear definition and visible progress.

Cut the cost.
Keep the quality.
Own the system.

Tell us what you'd build. Our system starts scoping it now.

AI does the repeatable. People do the judgement.

Context compounds.

Agents do the repeatable.

Clear definition, visible progress.

Purpose-built software that fits your business, not the other way around.

A purpose-built CRM.

A product data engine.

An ecommerce replatform.

An automated workflow.

Retail and ecommerce.

Operations-heavy businesses.

FAQs

Senior-led, and building with agents since 2024.

Built on platforms you can trust.

Start with a sentence.

Cut the cost.Keep the quality.Own the system.